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Latest update: Mar. 26, 2024

This Alert page is updated by 5 p.m. daily when there is new information to share. A synopsis of previous updates can be found on the Alert Archives page. In addition to updates here, occasional emails (subscribe here) provide valuable information about CHCC. 

Update:

Current visitation guidelines: https://chcclynden.org/visitation/

Mar. 25, 2024: This week, communication technicians will replace CHCC’s antiquated and unsupported phone system with a new, vendor-warrantied Voice over Internet Protocol (VoIP) system. The project, which includes rewiring all offices, residences and 200 phone locations, will improve communication reliability for patients, nurses and administrators.

Here’s what to expect:

  • Mar. 22 – 27: CHCC staff will perform internal testing of the new VoIP phone system.
  • Mar. 28: Technicians will arrive at CHCC at 8 a.m. to install new phones in long-term care rooms. The installation process will take all day.
  • Mar. 28: The new phone system will go live facility-wide at 10 a.m. Note: Old phones in resident rooms will not be able to receive calls until a new phone is installed. Residents will be able to call out, but not receive calls on the old phones, so there may be a few hours during which they cannot receive calls.
  • Date TBD: After all the new phones are up and running, technicians will install and test video phones, which will be located at the Aaron Drive and rehab entrances.
  • Date TBD: Once the new system has been fully installed and tested, the old phones will be removed.

Significant system upgrades like this can be bumpy, as you know. CHCC leaders and the communication technicians have done everything they can to ensure phone communications will be maintained during this time, but unexpected issues can arise.

If the system unexpectedly goes down, please know that everyone will be working hard to restore it as soon as possible. Thank you for your patience and understanding with our staff and technicians during this transition.

    This Alert page will be updated every Monday (Tuesday if Monday falls on a holiday) if any positive COVID-19 tests were reported in the previous week. If no positive cases were reported during the previous week, the Alert page will not be updated.

    CHCC will continue to test all staff and all consenting residents per local, state and federal guidelines. ​All staff members continue to be screened before they start work, and we monitor our residents daily, watching for any signs or symptoms of the virus. Infection control best practices are followed, and appropriate personal protective equipment is worn by all.

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